Frequently Asked Questions

How long does it take to transfer my funds to The Gambia?

Once we have received your cleared funds into our account, we will make the payment immediately on the same day from Banjul to Basse within 10 minutes. Transfers to personal current accounts in the Gambia are done using a payment system called Remit anywhere. The transfer take instant to reflect in beneficiary account for all Guaranty Trust Bank customers.

Where can the money be collected in The Gambia?

Money can be collected from any Guarantee Trust Bank branch Banjul to Basse or our office in Serrekunda.

How long do I have to wait before my Money is Collected?

The Money can be collected within 10 minutes from any 35 Carrmou office Locations from Kartong to Koina or any GT Bank or Trust Bank branch in the Gambia. Opening hours. Excluding Public Holidays.

• Mon-Friday (9am-5pm)
• Saturdays (9am -2pm)
• Sunday (Closed)

Is there any guarantee for my money?

Yes, Carrmou Global Ltd is the holder of a Financial Services Authority license. The license guarantee that we comply with all the relevant legislation and regulations governing financial institutions in the UK. We are also a member of the FSA which means that you can look us up to see if there have been any complaints against us.

How comes your rate is better than Banks and Other companies?

Carrmou Global can offer a better rate than the banks and other money transfer services, because we work with smaller margins based on our overhead costs. We pass these savings to you, our valued customer.

What is the minimum amount that can be transferred on a day?

Any amount but for transactions above £2500, we require a proof income. Contact us for assistance.